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Returns Policy: Only new, un-opened, un-assembled, and un-used products may be returned within thirty (30) days of delivery for a full. Return shipping cost is the responsibility of the buyer, whether returning or exchanging. Refunds for return are only provided only to original buyer, and refunds are not issued to gift recipients. Gift recipents may only exchange for products of equal or greater value, after cost difference is paid. Please do NOT assemble or remove from packaging if there is even a trace of doubt about your buying decision. Once unpacked or assembled, it is extremely difficult to successfully re-pack with adequate protection. Bikes that are returned after opening/unpacking will incur a 20% restocking charge, and must be in perfect condition. Re-packing with adequate protection is the responsibility of buyer/recipient. Damage, wear & tear, chips & scratches are unacceptable.
Assembly: Our bikes have been engineered to safely perform when correctly assembled by a skilled bicycle technician in a bicycle shop. If buyer/recipient's technical skill is not sufficient to correctly follow the assembly instructions, or if buyer/recipient lacks any of the tools listed which are required for proper assembly, please take your balance bike to a local bike shop for professional assembly. The cost of this service is not included in the purchase of our bikes.
White Glove Bike Prep: WeeBikeShop performs a 10-point prep service on every bike that is shipped. This includes tuning of brake arms, alignment of brake pads, adjusting spokes of rear wheel, and inflation of tires. Final assembly by recipient usually consists of attaching front wheel with 14 or 15mm wrench, and inserting/fastening handlebars using 5mm or 6mm allen wrench. No other online retailer provides this level of bike preparation before shipment. Be wary of drop-shippers who send you a bike from an unknown 3rd party, without any inspection or prep work performed whatsoever.
Break-in Period: The moving parts of our balance bikes have been lubricated and professionally set at the factory. The wheels and headset are adjusted such that a certain amount of “break-in” is necessary for optimal performance. Our bikes are sometimes stored in an unheated warehouse and this causes lubricants to harden temporarily. An initial break-in period of 10 hours (riding time) will loosen all lubrication, and bearings will perform exactly as required. Early stiffness of wheels or other moving parts is not considered to be a defect.
Tolerances: Production of 12" bicycle wheels is extremely difficult due to the tight 4" radius that the rim's extrusion is bent (It starts out as a staight piece of aluminum) For this reason, a perfect 12" bike wheel simply does not exist. A certain amount of lateral "dance" is acceptable and not considered to be a defect. WeeBikeShop inspects and straightens the rear wheel of all bikes equipped with a rear v-brake, to within +/- 0,5mm tolerance.
Legal Disclaimer: By purchasing this product, buyer/recipient/user acknowledges and agrees that cycling is an inherently dangerous sport, and assumes all risk and responsibility for any and all consequences of accidental mishaps, including injury and death. Please supervise children at all times while using this product. Children should always wear an ANSI approved helmet and wear rubber soled shoes. Avoid steeply inclined areas where excessive speed may result. Ride only in places where motor vehicles are not allowed. (sidewalks, parks, bike paths) Professional assembly, periodic service and maintenance is the responsibility of the buyer/recipient. Inspect tires, brakes and fasteners before every ride. Repair/replacement of parts exhibiting excessive wear is the buyers/recipient's responsibility.